Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cnogry001@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cnogry001@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cnogry001@outlook.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cnogry001@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cnogry001@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cnogry001@outlook.com.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
HOW LONG DO I HAVE BEFORE MAKING A RETURN, AND DO I HAVE TO PAY FOR SHIPPING?
- You can return/exchange it in 30 days of delivery for free.
- Please email us at cnogry001@outlook.com with “RETURN” in the subject line and include your order number and the reason for return.
- You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
- Return shipping costs are to be paid by the customer, unless the product has a manufacturing defect. Any item with a manufacturing defect acknowledged by the Company may be subject to an exchange or refund. In this case, we will cover return shipping costs and we will send you a Colissimo return label.
HERE IS THE RETURN/EXCHANGE GUIDELINE:
- Simply email us your order numberor email used to place the order at cnogry001@outlook.com for the easy return. No question asked.
- We will email you a free return label or guide you to ship back to our return center.
- Our return center will process all the returns/exchange every two days.
RETURN CENTER ADDRESS:
MasterToolBits
Building A, Hongxing E-commerce Pioneer Park,
No. 1888, Feihong South Road,
Hongqiao Town, Yueqing City, Zhejiang Province
Telephone: 0086-17051080283
REFUNDS
*Please allow up to 7 business days from when we receive the items in our warehouse for your account to be refunded. We will send you an email once we have completed the refund process.
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service.